Replacement/ Refund Policy
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.
Product packaging is designed to protect the collectibles inside. We encourage you to take your collectibles out of the boxes to display and enjoy them. Even if you choose to keep your figures in the boxes, we are not able to replace packaging.
BLIND FIGURES OR VARIANT ITEMS
Some items are sold as blind boxes or variant items. All blind boxes and variant items are shipped at random, including replacements. If we replace a blind or variant item, we cannot guarantee that you will receive the same item as in your original shipment.
We bag and board our comics to protect them during shipping and are unable to issue replacements for damaged comics.
REPLACEMENTS ON SOLD OUT/ RETIRED ITEMS:
We cannot guarantee that we will have replacements for sold out or older items as replacement inventory is not always available. If we do find you an acceptable replacement you may be subject to shipping charges to have the replacement sent to you.
Questions regarding replacements or refunds should be sent to firstname.lastname@example.org.
All Sales are final. VADERsCLOSET.com has a no return or exchange policy except for special circumstances below:
- Incorrectly received items purchased from VADERsCLOSET.com can be returned for refund within 15 days of receipt of shipment.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs.
- Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.
- To be eligible for a return, you must email email@example.com. If your shipment qualifies for a return, instructions will be provided. Returns sent back without authorization will be refused.
- Seller Error: If we made a mistake, such as sending the wrong item, please contact us at firstname.lastname@example.org, within 15 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required.
- Defective items: If you receive an item with a manufacturer's defect, please contact us within 15 days of receiving your order to arrange for a replacement. Images are required, and all replacements are subject to our discretion.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email email@example.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
- Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers can contact Canada Post to arrange alternate delivery. VADERsCLOSET is not responsible for any fees that are associated with this alternate delivery.